Mavis Discount Tire

Fetty973 a month ago

Extremely disappointing experience. I unfortunately got a flat tire right in front of this location and brought my vehicle in for what should have been a straightforward rear-left tire repair. I was told the wait would be anywhere from 45 to 180 minutes because the location was understaffed. Had I known how poorly staffed and managed this location was, I would have gone elsewhere. What I cannot understand is how a single tire can take over an hour to service when my vehicle is already inside the shop. Being understaffed is a management issue and should not become the customer’s problem, especially without reasonable communication or an accurate estimate. The customer service made the situation even worse. When I questioned the wait time, the associate I was speaking with told me he did not want to continue the conversation and passed me to Richurd that was very helpful while the other employee went on a smoke break. That is completely unprofessional and unacceptable when dealing with a customer who is simply asking for an explanation. Thankfully, the second associate was actually willing to help and communicate with me. Between the excessive wait, poor communication, lack of sta

James McMenamin 2 months ago

The only tires on Mavis’ website without a listed brand or meaningful reviews were NIKA/AVATAR. Nearly every other tire shows the brand and customer reviews. I didn’t realize this until after installation. Within 2 days, one tire dropped to 15 PSI, multiple tires were losing air, the car shook even at low speeds, and one tire appeared visibly bent. Instead of immediately addressing the tire issue, I was told (by Greg, the store manager) I need a wheel bearing. My mechanic later found my brake pads were only about 15% remaining, something Mavis never mentioned despite offering brake service. Getting the tires replaced was frustrating. Even after a warranty ticket was created and another Mavis location confirmed my 8:00 a.m. appointment, it still took about 5 hours to complete. The warranty team also told me the replacement alignment would be covered, but I ultimately did not receive a free second alignment. I also had to pay the labor plus the price difference to switch to another budget tire brand. Total cost: $553 for the original tires and alignment, plus $337 to replace them—about $890 total for budget tires on an older Honda Civic. I never received a proper corrected invoice

Max Kim 2 months ago

Extremely disappointing service. I went to replace my run flat tire and first of all they refused to help me even though I came an hour before they closed. So I had to leave my car there over night and come back the next morning just for them to bill me $400+ for a USED worn out run flat tire. After taking the car home I realized that there are multiple chunks and threads missing from the tire, causing me to go to another tire shop and getting it replaced. So I spent another $400 for a new tire. Not sure how you can get away with this but PLEASE save your time and money and go to a different tire shop if you need your tire worked on or replaced. Unbelievable.

Frank Scerbo 2 months ago

Very disappointing experience. After replacing my tire, the technicians said they couldn’t put the full-size spare back under my Ford F-150 because they “didn’t have the tools.” I had to show them the factory tools behind the rear seat, then wait even longer while they finished the job. It honestly felt like this was probably the first F-150 they had ever worked on. A tire shop is supposed to return the spare to its original location after the work is completed. I shouldn’t have had to explain how my own truck works just to have the job finished properly.

Benjamin Seibold Edited 8 months ago

I received an oil change at this location. The oil filter and drain plug were not properly installed, which resulted in oil loss and metal debris entering the engine. This caused engine failure. I contacted both the location and corporate management regarding responsibility for the resulting damage, but my request was denied. The cost of engine replacement and related repairs is approximately $10,000. Two independent mechanics have attributed the engine failure to an improperly performed oil change. UPDATE ONE: I called the number provided in the response to this review. When I called they insisted a Regional Manager would call me. I have yet to hear from their Regional Manager. I'm still waiting on Mavis to remedy this situation. I would be hesitant on using Mavis for any work on your car. UPDATE TWO: I have not been contacted in regards to this event.